ContactContact

Every message to the studio desk goes to one inbox: [email protected]. A person reads it and answers within one business day.

Help with a panel. If a generation looks wrong, stalls or fails, send the account email and roughly when you made it, plus the model you used. If it failed on the provider's side the credits are already back on your balance; we can still look at why and suggest a model or a prompt that suits the shot better.

Payments and invoices. For a question about a charge, a missing pack or an invoice, write from the email on your account and mention the date and the amount. Card statements show the Ulvom name. Please write to us before opening a dispute with your bank — it is usually faster for both sides.

Refunds. Unused purchased credits can be refunded within 14 days of purchase; ask from your account email and say which purchase. The Refunds Policy covers the rest.

Rights and reports. If you believe something made on Ulvom copies your artwork, your character or your likeness, or breaks the Acceptable Use Policy, write to [email protected] with a link or description of the content and the reason. We review every report and act on it.

Studios and teams. Schools, small studios and publishers who want to talk about larger print runs for several artists, or who have press questions, use the same address — put the subject in the first line so it reaches the right person quickly.

Your data. Requests for a copy of your data, a correction or the deletion of your account go to the same address, from the email on the account.

Who we are. The registered details of the company that operates Ulvom — name, address and company number — are printed at the foot of every page of this site and shown again at checkout.